WiGoMan Blog - Tech Care (Repair, Reuse, Recycle) Industry Leader

For many years the Tech Repair Industry ( aka, Cell Phone Repair ) has struggled with trying to find a way to police itself and discourage rogue players. Now a few BIG COMPANIES in the repair industry have partnered with CTIA ( who represents the $475 billion wireless Empire ) to create WISE Certification. WISE stands for W ireless I ndustry S ervice E xcellence, which I don't really get as it applies to tech repair?! Maybe add an 'r' for repair and make it WISER? OK, OK, much of the current Tech Repair Industry ( TRI ) is fixing cell phones -- more specifically replacing a glass screen on a phone that gets cracked -- which many of the CTIA Board members make, insure and run on their networks. So when I think Wireless Industry I think of; AT&T, Verizon, Sprint, T-Mobile, Sprint, Apple, Samsung, Asurion, American Tower Corporation, Intel, Qualcomm and the positions THEY support; Competition, Cybersecurity, Infrastructure, Net Neutrality, Privacy, Public Sa...

TOP HIRING PRACTICES TO HELP BUILD YOUR BEST TEAM - GAME 2 Game two is tough in any best of seven series. If you've won game one then you can build on that lead but if you lost game one you'll really need this one. The same is true for hiring, if you have found some good technicians you're off to a good start but your next move can either make it easier to become major league or you'll end up spending more time in the minors. How do you pick a winner?  One time while I was visiting my Arlington shop I sat down with a tech who was struggling. He was a nice kid who got along great with everyone in the shop. Super friendly and easy to talk to. So w hen I sat down in front of him I had no intention on firing him. It was a simple coaching session on how to check-in repairs to the shop. You see I had been going over the numbers and this friendly young man had, by far, the fewest successful check-ins out of any of the technicians working for me - we tracked hourly ...

Ouch, you just dropped your iPhone for what seems like the millionth time. You pick it up hoping, yea praying, that once again the screen is not cracked. You turn it over and terror fills your soul because it looks like a tiny spider has crawled inside and spun a web. But it's not a spider web your iPhone screen is CRACKED - WHAT NOW? Your first inclination will be to go back to the place you purchased it from - The Apple store, AT&T, Verizon, Best Buy, T-Mobile, Target, Costco, etc. Don't! These are RETAIL stores that sell billions of dollars of goods - in the case of Apple $265 billion in annual sales just last year. There job as a company, in duty to their shareholders, is to increase sales. So what do you think is the first thing they will try to do? (hint: you're going to walk by lots of them as you walk into the store). You got it, they are going to try to get you to buy a new phone.  All these shiny new iPhone's are like kitties at the pet st...

TOP HIRING PRACTICES TO HELP BUILD YOUR BEST TEAM In the spirit of baseball here is game one of my seven game series about how to build a championship repair company. Playing baseball is easy, all you need is a bat and a ball. Find a field, add some gloves, bases, nine players and it becomes a team. Anyone can create a team but only a few can win a championship. Just like baseball repairing tech is easy, all you need is a screwdriver and a part. Buy a tool kit, anti-static mat, a few parts, post an ad online, put up a sign and you become a business. Anyone can repair cell phones but only a few can build a business that will last. Much like baseball teams tech repair companies come and go on a regular basis. One day you're hot the next day you're cold. One day your fans are cheering you on and the next day it's nothing but 1-star reviews on Yelp There is nothing I love more than a game seven of the World Series and a couple of years ago the good Lord blessed us wi...

Be very, very quiet Apple is hunting repair shops! As reported by   MacRumors ,   9TO5Mac   and   TECHTIMES   the mighty Apple appears to be admitting that they can't handle all the device repairs that come into their stores and occur on a daily basis. They have opened more repairs to their   Apple Authorized Service Provider Program   that includes cracked iPhone screens. In other words, 3rd Party repair shops, there is a new competitor in town and they have hundreds of locations across the country. Surprise! Most of these places are not name brand shops (MBS, Inc, Sunrise Computers, etc.) but a lot of Best Buy locations are included and Simply Mac which has 72 stores nationwide. So now when you go on Apple's Support site and choose "Bring in for Repair" it will show customers these new locations and allow them to book an appointment online. Although it looks like they are still strained with the huge number of broken devices they need to serv...

Those in the Tech Repair Industry (aka, cell phone repair) all know that Apple has the lowest hanging fruit (get it?) in that the iPhone screen replacement is by far the number one repair in the industry. So much so that some repair companies don't even bother fixing anything else. Even more so, that sooooo many repair companies have tried to incorporate all things Apple into their names. I have often referred to our industry as the 'i' industry.  Research on the Repair Industry As a long time business person (in other words I've been around the block a time or two) I have been surprised at how little research has been done in the Tech Repair Industry and how little attention the media pays to, what I truly believe, is one of the most important up-and-coming industries on the planet. Most news stories are fluff pieces on industry entrepreneurs (which are awesome BTW!) or pieces about dudes stealing private pictures of women when they have their phones fixed...

WIGO TECH Repair in Falls Church 5657 Columbia Pike Falls Church, VA 22041 Our shop in Falls Church is not your typical "retail" location. We're located in the Rock Spring Professional Center next to Dunkin' Donuts and across Columbia Pike from UHAUL. And we don't face Columbia Pike in the center you have to drive in and around the building to find us. Rock Spring Professional Center So that's a picture of the front of the complex. You drive in one of the two entrances and then drive around the building to find us: WIGO TECH Repair in Falls Church Then in the front door, turn right and in another door. No need to knock, come right in, we love walk-in business - sometimes gets weird talking to machines all the time. Once inside you drop off whatever TECH you need fixed (phone, tablet computer, robot, drone, etc.). If you'd like to wait - because of many of repairs can be done while you wait - you can enjoy our comfy waiting area and fre...

WIGO TECH Repair in Clarendon 1408 N. Fillmore St, 2nd Floor suite 2 Arlington, VA 22201 Our shop in Clarendon is easy to get to but tricky to find. Huh? Well it's right in the heart of Clarendon just off of Wilson Blvd on N. Fillmore St. and only two blocks from the Clarendon Metro BUT it's not a store front like some retail shops. You'll need to find the super secret door that leads to our 2nd floor space. For the first time on the internet I can reveal what the door looks like: Secret Door that leads to WIGO TECH Repair in Clarendon No secret knock is required, just open this door, walk up the steps, turn left and go into the second door on the left (it actually has a sign that says WIGO TECH Repair). Once you enter that door you will be greeted by one of our super smart and very friendly WIGOTECH's who can hep you get your TECH fixed! Friendly WIGOTECH ready to FIX your TECH! WIGO TECH Repair in Clarendon is a small shop but we can fix hundred...

NOW INTRODUCING Call 844-Get-WiGo The only TECH repair shop you will ever need! WIGO TECH Repair is a friendly place to get all of your TECH fixed. We like to say that if it has a power button we can fix it. So bring us your cracked iPhone screens (easy), your liquid damaged electronics (a little tougher), your malware/spyware infected computer (yea we can do that too), data retrieval on the device that won't start up (tough, but we can do it) or making repairs to the motherboard of one of your prized electronics (now that's tough, but our "Superman" head Tech can do it!). WIGO TECH Repair has three locations in the DC are (see below for info): WIGO TECH Repair in Falls Church 5657 Columbia Pike Falls Church, VA 22041 WIGO TECH Repair in Westover 5912 Washington Blvd Arlington, VA 22205 WIGO TECH Repair in Clarendon 1408 N Fillmore St., 2nd Floor suite 2 Arlington, VA 22201 If you need some TECH fixed (Phone, tablet, computer, drone, robo...

So when I pulled up to work today -- after the Jonas, Snowzilla, the Blizzard of 2016 or what ever the heck you want to call two feet of snow in DC -- and I was greeted by this lovely sight. Snowzilla - The Blizzard of 2016 The good news is that we're OPEN for business to help you get all of your TECH fixed! The bad news is parking is limited - unless you have a snowmobile (or as Sarah Palin calls them a snow machine - not sure what Donald Trump calls them, but I'm sure he doesn't need one).  So come on by by our shop in Fairfax if you'd need a cracked screen fixed, charge port issue, battery draining to fast, liquid damaged device or if you just want to play on the extremely large pile of snow in our parking lot! Since our vans look like this:  It might be a day or two before we can get them back on the road, but give us a call to arrange mobile service if you need it. We'll do our best to take care of you and your broken TECH! Hope you're al...