Friday, November 20, 2015

What You Need to Know About iPad & Tablet Repairs

So you've got a repair issue with your iPad or another tablet and your not sure what to do or where to take it. Is it worth getting fixed or should you just buy a new one? Is repair a good option? Replacement? What to do??!!

When our TECH gets broken it can be tough. Here's a device that we are used to pulling out and it just working. When it's not sometimes we panic. What to do??

Cracked iPad 2 Screen
Repairing your TECH has become the best options for broken/damaged iPad's and tablets. Especially when a replacement will cost a lot of money. Professional repair shops all over the country have established themselves as the "go to" option for your broken TECH. A professional repair shop can get your device fixed quickly - sometimes while you wait - and for MUCH LESS than a replacement device!

So you've decided to FIX YOUR iPad, now you need to decide where to go for the repair. 

For iPad the Apple store is certainly an option but is it the BEST option for you?
  • First, did you BUY Apple Care+ (if no, it will be expensive - see below).
  • Secondly, your going to need an appointment (That takes some time).
  • Third, now you either pack & ship or go wait at the Apple store (Yawn).
  • Oh and, you will PAY an "Incident Fee" (What did you think it was free?).
  • Last thing, they will only allow you 2 "incidents", no more (rules is rules)!
So you didn't PAY extra for AppleCare+ when you bought your iPad, uh oh!

Here's what Apple is going to charge you (after you make an appointment, go to an Apple store and wait):

iPad mini, iPad mini 2: $199
iPad, iPad 2: $249
iPad 3rd generation, iPad 4th generation, iPad Air, iPad mini 3, iPad mini 4: $299
iPad Air 2: $379
iPad Pro: $599
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.
*Accidental damage isn't covered under the Apple One Year Limited Warranty.
I can tell you this the prices at WiGoClinic - Cell Phone, Tablet & Computer Repair are CHEAPER, our service FASTER and you don't even need to make an appointment to come see us. Unless, of course, you'd like us to come to you and pick-up your broken iPad for repair.

I know what your saying, "Why would I come to a professional repair shop, pay less for the repair (a lot less in most cases) for service that is faster than booking an appointment at the Apple store then fighting the crowds when i get there and waiting for service?" Take a second and think about what you just said...

Done? OK now head down to your local WiGoClinic - Cell Phone, Tablet & Computer Repair Shop (Four area locations) or call us at 844-Get-WiGo to arrange pick-up of your broken iPad or tablet (Click here for WiGoClinic Mobile Service). If your out of our service area you can ship your device to us for fast 24 hour turnaround (follow this link: Ship your device to WiGoClinic). 

Saturday, November 14, 2015

FedEx is Just Horrible and They're hurting Small Business

I have tried to be patient with FedEx before, really I have -- this happens about once a month. But when they keep messing up and I have to keep doing their job for them then I have to speak up. In the meantime I strongly suggest anyone and everyone STOP USING FedEx for delivery. I mean I don't have this many problems with the US Postal Service and they're the US Postal Service.

So here's what happened: A package with VERY important repair parts was supposed to be delivered to our shop via FedEx Priority on Friday morning (11/13/15). We had customers waiting on these parts to complete important repairs to their phones, tablets and computers so they could go back to their lives. PLUS the package had parts we needed to help more customers over the weekend get their phones, tablets and computers fixed - you see we need inventory to make money. The package was NEVER delivered and I had to start searching for it. Why can't you call me FedEx??!!

After numerous phone calls and promises of return phone calls - nice people with no ability to actually help me -- I find out the package was "mis-sorted". In other words FedEx made a mistake. OK, fine, we all make mistakes. BUT it's what you do after the mistake that counts the most. For FedEx, who reported $12.6 billion last quarter, that's not a lot.

All day on Friday I was told the package would be delivered on Friday despite the mistake. Then after a half dozen phone calls to them and when it is too late in the day -- I'm sure they were hoping I would give up -- the package shows up a few miles away at Dulles Airport (and less then a mile from the sorting facility) at 5:55 PM. Then two more phone calls and they assure me it will be DELIVERED in the morning AND someone will call me between 9-10 AM to confirm. Seems reasonable given the fact that this is one of the largest logistics company in the world.

Sure enough at 8:13 AM it arrives in the sorting facility for our area which is only a few miles away. Next stop WiGoClinic - Cell Phone, Tablet & Computer Repair Shop in Fairfax to take care of our customers!! Yippee!!

The next morning 9 AM, 10 AM pass no update. No phone call. They told me it was taken care of and I wanted to spend some time with my family so I waited till just before 11 AM before I made another phone call to 1-800-Go-FedEx. I get Rose on the phone. She's nice but can do absolutely nothing for me and tells me that my package will be delivered on MONDAY - more than 72 hours LATE! Seems no one knew it was important. Unacceptable!! She passes me off to Ann, and after 30 mins on hold, she tells me my package is in a container and no one can get it out. Wait, really?? Don't you open containers every day? You're FedEx, right? Surely someone knows how to open a container and look for a package.

I think it's stuck!
Come on FedEx you don't have a plan when something like this happens??!! Maybe you have one person who is in charge of screw ups and they help get them fixed. No, no plan. Well then surely you have extra staff to make sure you take good care of your customers after you make a mistake? Nope! After all of this no one thought to have someone prepared to unload a container with LATE packages???!!! I mean you only made a net income of $692 million last quarter I understand times are tough. But this stinks!!

Then I a call to Ann -- an equally nice person that can do absolutely nothing for me and finally to Stacey -- also nice... (you get the point). I'm now told that the sorting facility only has two people working and they can't get my package out because it is in a container with 100-150 other packages - WOW sounds like a lot of work to me... After stressing my displeasure and telling sweet Stacey that I have had it she offers to try one last time to get my package.

A few hours later I get a voicemail message from Stacey telling me she is sorry but there is just no way to get my package until Monday. In the mean time I have gone online to complain to the world and let people know NOT TO USE FEDEX and to #FreeMyPackage!

Then low and behold at 1:59 PM I get a call from Kathy at the sorting facility. It turns out someone actually could get my package. So now I had the privilege of working as a FedEx driver and getting my package so I could deliver it to my shop. WOW, thanks FedEx! Should I expect a paycheck -- I think your drivers do pretty well for themselves. Or maybe I could get reimbursed for my mileage, tools, lost business and all the time I wasted on the phone with you guys???

Maybe just an apology, huh? Seems appropriate. My expectations are certainly not very high. I guess if I were a stock holder I might get a better response but until I can find a dependable shipping option for our small business that can help me make money and not lose it I don't think that's in the cards.

UPDATE (11/16/15 at 11:45 AM): I did FedEx's job on Saturday afternoon and delivered my package for them late in the day. Then we tried our best to get parts out to our shops to take care of customers. Unfortunately a few were pretty upset and I would like to say publicly WE ARE SORRY FEDEX COULDN'T DELIVER! 

Now I'm getting responses from @FedExHelp at 11:22 AM EST. To see if they can assist in getting my package???!!!

UPDATE 2 (11/16/15 at 7:00 PM): So @FedExHelp replied today via my social media posts. Both had very sketchy tracking links that helped me respond via email. So I did. Julie sent me back a nice cut and paste job from their normal "I'm so sorry..." template that included two different font sizes (Hey Julie, FYI you can easily adjust the font sizes so they all match). I guess the empathy and promise that my complaint will be "elevated to the appropriate department" work on the general population, me not so much.

Might I suggest you elevate my complaint to the gee we're sorry here's your FedEx paycheck for doing our job for us department!!!

FINAL UPDATE (11/20/15): I'm moving on from all of this. After a week of getting what appears to be automated responses from @FedExHelp, canned responses when I reply and ZERO responses from those emails I'm done with FedEx. Last time I'll do your job for you @FedExHelp but here's an idea. How about you send a handwritten note card when you screw up and include a gift card for the cost of shipping. I know it seems simply but sometimes simply is all it takes.

In the meantime I strongly recommend to anyone out there who reads this blog to do your best to STOP USING FEDEX! As our company grows and we start doing more shipping you can be assured we will use someone other than the uncaring giant that is FedEx. UPS and even USPS seem like great options to me!

Monday, October 19, 2015

ANNOUNCING: WiGoClinic Mobile Repair Service Launch

In the old days when you broke an electronic device (phone, tablet or computer) and you weren't able to drive it into one of our four area locations for our Fast & Friendly, while you wait repair service, you were out of luck. But now, with our brand new MOBILE REPAIR SERVICE your ship has come in - or is this case one of our fancy new Nissan Vans!

Need a WiGoTech to come to you for a repair?
Call us at 844-Get-WiGo

We understand how busy life can get.
No judgement here - just fast & friendly service to your location!

No time to load up the kids and try and travel across town.
We get it! How about one of our WiGoTechs save you the hassle.

Stuck on Campus with no dinero for UBER or LYFT?
No Worries! Give us a call and we'll get you fixed up!!

A Repair as Easy as 1,2,3
1) Call us for service at 844-Get-WiGo
2) We pick-up from you or repair onsite.
3) Delivered back to your home or office fully repaired!

Simple Convenient Service

Onsite repairs for many devices including most iPhone models! Most other repairs can be completed same day or within 24 hours. This service is FREE to most of Northern Virginia and NW DC (speak to one of our reps for details and coverage area).

WiGoClinic - Cell Phone, Tablet & Computer Repair has served the DC area for more than eight years with fast and friendly service. We are the only FULL SERVICE repair company in the area repairing all makes and models down to board level components. If it can be fixed it will be fixed at WiGoClinic!

We repair all major makes and models of Apple iPhone, iPad, iPod Touch and older models, Samsung Galaxy devices, LG, Motorola, Microsoft, Nokia, HTC, Sony, Huawei, ASUS, Amazon, Blackberry and many more

Tuesday, June 9, 2015

WiGoClinic FAIRFAX Shop - Cell Phone, Tablet & Computer Repair

It's been a while since my last post and it's been even longer since I wrote about our Fairfax shop - in fact I don't think I have ever written just about our Fairfax shop. So let me take a moment of your time and tell you about our Fairfax shop and why it is a GREAT place to get your cell phone, tablet or computer fixed.

Our FAIRFAX, VA Shop is a great place to get your broken cell phone, tablet or computer fixed! There so now you know it's a great place to get your personal electronics fixed. Here's a picture too:

WiGoClinic - Cell Phone, Tablet & Computer Repair in Fairfax

A Brief History: Our Fairfax shop opened in 2010 and quickly became our flagship location. After operating the WiGoClinic as a division of another company for a few years our Fairfax location was our first stand-alone location. We have serviced thousands of device at this location. 

So you might ask yourself, "Why should I come to this location?" (If you'd like you print this out and act out the following dialogue with a friend please fell free to do so. Otherwise all rights are reserved on the following script and may not be used to produce a Broadway show and/or convert it into a show for HBO - we do give full rights to George R.R. Martin if he'd like to use it on Game of Thrones).

YOU: Your telling me it's in Merrifield but where is that?
WiGo: Our Fairfax shop is in the Merrifield area that is right in the middle of Fairfax County. Merrifield is the next door neighbor to Vienna, Tysons Corner, Falls Church, Dunn Loring, Oakton, Annandale and even Mantua (Sounds kind of like one of the seven kingdoms, hmm Mr. Martin?).

YOU: OK, I get Merrifield but is it easy to get to?
WiGo: You betcha! The shop is right on Lee Hwy (Rt. 29) at Prosperity Road across from the BMW of Fairfax. Just up from Gallows Road (Connects to Tysons & Annandale) or down form Nutley Street (Connects to Vienna, Oakton and Tysons again). Oh and we're just off two little local roads called THE BELTWAY and Rt. 66. Que music: 

YOU: So what about parking at your Fairfax Shop?
WiGo: Nice Question! We have FREE parking right in front of the shop, like five feet from the front door. Pull in - drop off - it's FIXED!

YOU: Is there anything to do while I wait?
WiGo: Boy howdy, Great Chinese food next door at New Beijing, yummy pizza at zPizza, cool furniture shop upstairs at R-Home or walk across the street and check out the latest that BMW offers. You could also head down to the Mosaic District for food, fun and lots of cool shops. 

YOU: OK, centrally located, easy to get to and stuff to do nearby. What about repairs? What can you fix at your Fairfax shop?
WiGo: We fix it all! No seriously we can fix almost any cell phone, tablet or computer at our Fairfax shop. As the flagship location for WiGoClinic we stock thousands of parts for devices that are old and new. We also have some of the best trained staff in the repair industry along with master technicians that can repair even the most complicated problems.

YOU: What are your hours?
WiGo: Our Fairfax shop is open from 9AM to 8PM Monday to Saturday

YOU: Do I need an appointment?
WiGo: Nope, just come on in! We'll take care of you.

YOU: Can I call and ask a couple of questions first?
WiGo: Sure, our customer service number is 844-Get-WiGo (844-438-9446)

YOU: I'm convinced. How do I ride my dragon to your shop?
WiGo: OK... Daenerys, please park your dragon in the back so you don't scare the kids and come see us at: 8446 Lee Hwy, Fairfax, VA 22046

The Bottom Line

If you need a cell phone, tablet or computer repaired come see us at
We'd love to have YOU as a customer!

Wednesday, March 25, 2015

Not All Repair Shops are Equal: BEWARE Inexperienced Techs! They could make things worse. A lot worse!

The demand for cell phone and tablet repair has turned this industry into a FAST growing business opportunity. While not quite in the same category as frozen yogurt shops or nail salons it's still a high demand industry. Everyone has a phone, or two and a tablet or more... and they break!

While there are still a lot of people who don't know you can get your phone fixed - YOU CAN GET YOUR PHONE OR TABLET FIXED AT WIGOCLINIC! - many others make the mistake of having someone fix it who isn't really qualified. Rookie mistakes happen BUT too often we see some pretty bad damage from someones careless work. 

In the last five years we have seen new "repair shops" come and go. Many times it's a cell phone dealer that thinks they can fix phones too - as mentioned in my previous post in this series: BEWARE Shops That Sell Phones & Service too!! Then there is the DIY'er, or even better the person who has a "Friend" who said they could fix it. Almost every day we have someone who has come in after trying to fix a phone or tablet themselves. Yes, I said EVERY DAY!

BE SMART! Choose a shop, like WiGoClinic, that has been around for a while and has experienced techs on duty every day. It's that simple! But now a list of questions to underline my point:

  • If your child broke there arm would you let a clerk at the local drugstore who wants to go to med school some day help them?
  • If you cars transmission was having issues would you let a friend with no experience but took shop in high school "Give it a go"?
  • If your house caught on fire would you have the neighbor kid get his super soaker to put it out because his parents think he's great at it?
  • If you need relationship advice and/or counseling would you go talk to a monkey at the zoo (now a picture of a monkey with a cell phone)?

The answer is No, No, No & No! So WHY let anyone other than an experienced FULL TIME repair shop work on your phone or tablet??!!

Just because someone sells cell phones doesn't mean they can fix them! You want to start your repair at a shop that ONLY does repair and be sure it is a legit shop that has been around for a while!

So what do you do if you make the mistake of having an inexperienced person work on your device and then DAMAGE your device? Bring it into WiGoClinic - Cell Phone, Tablet & Computer Repair Shop. Again, almost every day we get someone come into one of our four local shops or call our customer service team and the conversation often starts, "I took it to another repair shop and now ______ doesn't work". Other times a "tech" from another repair shop will come into our shop and ask us to help fix an issue they created. It's OK we won't force you to join a 12 step group (Hi, my name is Rob and I thought I could fix a complicated electronic device).

Lucky for you and them we have an experienced staff and WiGo is one of the only consumer repair shops in the country that had a full time board level tech on staff.

We hope you will give us a try! Start by calling our professional customer service team at 844-Get-WiGo or if you need the digits it's 844-438-9446.

Monday, March 9, 2015

Not All Repairs Shops Are Equal: BEWARE Shops That Sell Phones & Service too!!

The cell phone & tablet repair business has exploded over the last few years and now more and more companies are trying to get into the business. More competition is good for the consumer but some of these companies have something else in mind altogether - sometimes their plan is rip you off. So BE CAREFUL! Find a reputable shop to take your device in for repair.


BIG THING #1: If they sell phones they make MORE money if you buy a phone and they make EVEN MORE if you buy/renew service too!

Almost anyone who sells phones and/or service is a commissioned sales person. This is especially true in the "dealer" market where sometimes 100% of their pay is commission. And while Apple store employees don't make commission the work hours they get are based on their sales. So both have an incentive to sell you a NEW phone with service.

Ask yourself if they really want to fix your device or do they want to sell you a phone and/or new service? If they check-out the device and then come back and suggest you buy a new one that THEY SELL watch out!

FYI: Many companies that sell phones have started fixing phones to increase foot traffic in hopes that you will buy a new phone instead. Many times the "tech" is also a salesperson for the store. Conflict much?!

BIG THING #2: If they have a buyback program they make MORE money off of you if they can get you to either give them the device or they buy it from you cheap!

Many stores sell refurbished and/or used equipment that is very profitable for that store. This practice has existed for many many years. Nowadays with so many people buying new phones on a regular basis the "Recommerce" business has generated $7 billion in profit in the US and is set to double over the next two years (according to Sourcely a leading buyback company).

Yes, there are reputable shops who do both of these things - buyback program and phone sales. But there are a lot - I repeat - A LOT of shops who only care about making the most they can off of you. If you don't know what to lookout for they will take advantage of you!

So here is some friendly advice:

  • ONLY Use a Shop that is Mainly a REPAIR Business!

    • If the name out front is a phone carrier BEWARE!
    • If they don't have a tech on duty at all times BEWARE!
    • If they keep talking about a new phone BEWARE!
    • If they just have a tiny little desk to do repair BEWARE!!

  • ONLY Use a Professional shop!

    • If they don't answer the phone or you're calling a cell phone BEWARE!
    • If they don't have a physical shop that you can walk into BEWARE!
    • If they can't provide a clear and detailed printed receipt BEWARE!
    • If they seem a bit sketchy they probably are BEWARE!

Bottom Line: Think of getting your phone or tablet fixed just like getting a car fixed. You wouldn't walk onto a used car lot and talk to a sales person about getting your car fixed - they're just going to try and sell you a car.  And the dealership is nice BUT usually the most expensive option. 

For cell phone & tablet repair find a local company that has been around for a while and focuses on REPAIRS! We hope you'll choose WiGoClinic - Cell Phone & Tablet Repair because all we do is repair!!

Thursday, January 29, 2015

Not All Repair Shops Are Equal: Beware Cheap Prices for Repair!

The Cell Phone & Tablet Repair industry is now a $1.4 billion industry according to IBISWorld. According to a recent study by SquareTrade, a leading device protection plan company, damaged iPhones alone have cost Americans $10.7 billion. So if you've broken a phone once, twice or dozens of times - you know who you are and we love you! - it's OK your not alone!!

The simple truth is that everyone has a phone and phones break. Remember the first step is admitting that you have a problem. The problem is that your phone is broken or it could be soon. So what do you do? Where do you go to get it fixed?


One mistake we see customers make all the time is to go with the cheapest price for a repair but just like anything in life cheap isn't always best. If you want a hamburger you could go to McDonalds but if you want a REALLY GOOD hamburger go to Shake Shack - love those hamburgers and their fries, boy howdy! Let me do you a favor and share the Shake Shack link. You can thank me later!

Having been in the Cell Phone & Tablet repair business for years I can tell you that there are various levels of quality for parts and some shops even sell USED parts. I get emails everyday from shady distributors that will offer 3 or 4 levels of quality for an iPhone screen. We've checked out many of these parts over the years and the cheaper ones are just that CHEAPER. They break easier and fail more often. There just no good and we don't use them in our WiGoClinic shops.

Used parts are big issue too. I spoke to two different shop owners who told me they use used parts all the time to fix a customers phone. One of them told me he gives away a free screen protector - cheap quality too - to cover up the scratches on a used screen. Then I asked them if they told their customers about this practice or even put it in the teeny tiny print at the bottom of the receipt. Nope - because, as they told, no one knows the difference.

Well, now you know! If you call around and find a shop that is A LOT CHEAPER than anyone else in town RUN! It's not a good deal that only you have uncovered. It's a sketchy business that hopes you keep coming back for the cheap price. And guess what, you'll need to come back because of the poor quality!

Again, don't be fooled by other shops, amateurs in the mall or strangers who come to your house/work. WiGoClinic - Cell Phone & Tablet Repair Shops have served the DC area longer than any of them. Our professional shops have highly trained techs on duty to serve you and get your device repaired quickly. We use ONLY the highest quality BRAND NEW parts - others use low quality or used parts that are much more likely to break again. Our prices INCLUDE the fastest possible service to get your device repaired and back into your hands.

Give us a try by calling our professional customer service team at 844-Get-WiGo or if you need the digits it's 844-438-9446.