WiGoMan Blog - Tech Care (Repair, Reuse, Recycle) Industry Leader

I remember it like it was yesterday -- and at one of the thousands of tech repair shops around the country it was yesterday -- I got a call in my office that one of my good friends from church was down at the repair shop and he was super upset. My tech told me he was frantic and needed to talk to me directly. I was in a meeting with my warehouse staff but I jumped up from my desk and headed down to the shop. On the way I wondered what was wrong. Had someone in our small group been injured? Maybe one of my family members were hurt? Was it another fundraising campaign for the new church building? What could be so important??? I hugged my good friend as I met him in the shop and asked him what was wrong. With tears in his eyes he said, "I really hope you can help Rob." I thought for sure that someone had died.  He slowly lifted a beach bag and emptied four *almost* brand new iPhone's on the counter next to a couple of sea shells along with a little sand mixed-in. The ...

TOP HIRING PRACTICES TO HELP BUILD YOUR BEST TEAM - GAME 2 Game two is tough in any best of seven series. If you've won game one then you can build on that lead but if you lost game one you'll really need this one. The same is true for hiring, if you have found some good technicians you're off to a good start but your next move can either make it easier to become major league or you'll end up spending more time in the minors. How do you pick a winner?  One time while I was visiting my Arlington shop I sat down with a tech who was struggling. He was a nice kid who got along great with everyone in the shop. Super friendly and easy to talk to. So w hen I sat down in front of him I had no intention on firing him. It was a simple coaching session on how to check-in repairs to the shop. You see I had been going over the numbers and this friendly young man had, by far, the fewest successful check-ins out of any of the technicians working for me - we tracked hourly ...

Ouch, you just dropped your iPhone for what seems like the millionth time. You pick it up hoping, yea praying, that once again the screen is not cracked. You turn it over and terror fills your soul because it looks like a tiny spider has crawled inside and spun a web. But it's not a spider web your iPhone screen is CRACKED - WHAT NOW? Your first inclination will be to go back to the place you purchased it from - The Apple store, AT&T, Verizon, Best Buy, T-Mobile, Target, Costco, etc. Don't! These are RETAIL stores that sell billions of dollars of goods - in the case of Apple $265 billion in annual sales just last year. There job as a company, in duty to their shareholders, is to increase sales. So what do you think is the first thing they will try to do? (hint: you're going to walk by lots of them as you walk into the store). You got it, they are going to try to get you to buy a new phone.  All these shiny new iPhone's are like kitties at the pet st...

TOP HIRING PRACTICES TO HELP BUILD YOUR BEST TEAM In the spirit of baseball here is game one of my seven game series about how to build a championship repair company. Playing baseball is easy, all you need is a bat and a ball. Find a field, add some gloves, bases, nine players and it becomes a team. Anyone can create a team but only a few can win a championship. Just like baseball repairing tech is easy, all you need is a screwdriver and a part. Buy a tool kit, anti-static mat, a few parts, post an ad online, put up a sign and you become a business. Anyone can repair cell phones but only a few can build a business that will last. Much like baseball teams tech repair companies come and go on a regular basis. One day you're hot the next day you're cold. One day your fans are cheering you on and the next day it's nothing but 1-star reviews on Yelp There is nothing I love more than a game seven of the World Series and a couple of years ago the good Lord blessed us wi...