Not All Repairs Shops Are Equal: BEWARE Shops That Sell Phones & Service too!!

The cell phone & tablet repair business has exploded over the last few years and now more and more companies are trying to get into the business. More competition is good for the consumer but some of these companies have something else in mind altogether - sometimes their plan is rip you off. So BE CAREFUL! Find a reputable shop to take your device in for repair.

TWO BIG THINGS

BIG THING #1: If they sell phones they make MORE money if you buy a phone and they make EVEN MORE if you buy/renew service too!

Almost anyone who sells phones and/or service is a commissioned sales person. This is especially true in the "dealer" market where sometimes 100% of their pay is commission. And while Apple store employees don't make commission the work hours they get are based on their sales. So both have an incentive to sell you a NEW phone with service.

Ask yourself if they really want to fix your device or do they want to sell you a phone and/or new service? If they check-out the device and then come back and suggest you buy a new one that THEY SELL watch out!

FYI: Many companies that sell phones have started fixing phones to increase foot traffic in hopes that you will buy a new phone instead. Many times the "tech" is also a salesperson for the store. Conflict much?!

BIG THING #2: If they have a buyback program they make MORE money off of you if they can get you to either give them the device or they buy it from you cheap!

Many stores sell refurbished and/or used equipment that is very profitable for that store. This practice has existed for many many years. Nowadays with so many people buying new phones on a regular basis the "Recommerce" business has generated $7 billion in profit in the US and is set to double over the next two years (according to Sourcely a leading buyback company).

Yes, there are reputable shops who do both of these things - buyback program and phone sales. But there are a lot - I repeat - A LOT of shops who only care about making the most they can off of you. If you don't know what to lookout for they will take advantage of you!

So here is some friendly advice:

• ONLY Use a Shop that is Mainly a REPAIR Business!

• If the name out front is a phone carrier BEWARE!
• If they don't have a tech on duty at all times BEWARE!
• If they keep talking about a new phone BEWARE!
• If they just have a tiny little desk to do repair BEWARE!!

• ONLY Use a Professional shop!

• If they don't answer the phone or you're calling a cell phone BEWARE!
• If they don't have a physical shop that you can walk into BEWARE!
• If they can't provide a clear and detailed printed receipt BEWARE!
• If they seem a bit sketchy they probably are BEWARE!

Bottom Line: Think of getting your phone or tablet fixed just like getting a car fixed. You wouldn't walk onto a used car lot and talk to a sales person about getting your car fixed - they're just going to try and sell you a car.  And the dealership is nice BUT usually the most expensive option. 

For cell phone & tablet repair find a local company that has been around for a while and focuses on REPAIRS! We hope you'll choose WiGoClinic - Cell Phone & Tablet Repair because all we do is repair!!